سياسة الاستبدال و الاسترجاع

Return and Refund Policy – Travel Box In Travel Box, we are keen on your complete satisfaction with your experience with us, and we do our best to provide high-quality digital products that meet your expectations and help you plan your trip easily and comfortably. Due to the nature of our products being digital (interactive PDF), they are delivered electronically immediately after purchase, and we clarify the following policy to ensure transparency and protect the rights of all parties: First: Return Policy Once the payment process is completed and the download link is received, the product is considered fully delivered, and therefore the product cannot be returned or exchanged after download. This procedure is standard in all digital stores, as the product becomes in the customer's possession immediately after delivery and cannot be returned. However, at Travel Box, we care about your experience, so: If you encounter any problem with the download, or if the file did not reach you correctly, or if there is a malfunction in the content, we are committed to resolving the issue immediately or re-sending the file at no additional cost. Second: Support and Assistance Cases You can contact us directly in the following cases: Did not receive the download link via email. Faced difficulty opening the file on your device. A technical error appeared in one of the links inside the file. We will review your case within 24 working hours and ensure it is resolved as quickly as possible. Third: Our Commitment to You All our files are checked and tested before publishing to ensure the highest possible quality. Our goal is for you to have a distinguished digital travel experience that spares you long searches, and gives you a sense of confidence and ease. We believe that your trust is the foundation of our success, so we will always be available to support you before and after purchase. Contact Us If you need any assistance, do not hesitate to contact us via: WhatsApp: [966556576560+] Email: [[email protected]] Or through the “Contact Us” page on our website.